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| Borrowers who have made payments towards their National Higher Education Fund Corporation (PTPTN) loans should check their account statements online |
Borrowers who have made payments towards their National
Higher Education Fund Corporation (PTPTN) loans should check their account
statements online.
PTPTN Marketing and Strategic Communications chief officer
Mastura Mohd Khalid said borrowers should lodge a complaint online if the
transactions are not updated after three working days.
“Complaints can be lodged at PTPTN website
http://www.ptptn.gov.my/. Borrowers need only hit the Complaint icon and follow
the instructions provided.
“The complaint will be attended to by PTPTN officers at
headquarters who will deal directly with the complainant until it is resolved,”
she said in a statement to Bernama here today.
Mastura added that
borrowers and the public can lodge any other complaints about the corporation online.
According to media reports, an ex-photography student of
Segi College in Subang Jaya, Safura Foo, claimed that she had made full payment
of RM18,449.35 in March last year.
However, she was stopped from leaving the country in May
last year by the Immigration Department as her name had been blacklisted
because she still had an outstanding PTPTN loan of more than RM3,000.
Mastura reminded borrowers going overseas to check their
travel status seven days before departing to avoid any inconveniences.
“In order to be released from the blacklist, they must make
full payment for their loan or any outstanding amount, including the costs
incurred or make payments for the amount agreed with the PTPTN.
“They can also discuss with the PTPTN if they cannot make
payments according to the schedule,” she said.
Mastura added that the blacklist can be checked through the
official PTPTN or Immigration Department portals, through the PTPTN careline
03-2080 4455 or by going to the PTPTN or Immigration Department counters.
--Bernama
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