Netizens and Rayani Air customers expressed unsympathetic over plight
faced by Malaysia's first shariah-compliant airline.
Instead, anger and dissatisfaction would perhaps better represent
their feelings as a high number of netizens reacted to the latest development
by asking for their money back.
One Facebook user, Hafiefz Izzuddin, commented on a press
statement on the airline’s page and wrote: “Dear Rayani Air, most of us have
tried calling (the airline) and many of us failed to get through. How
transparent are you in refunding our money?”
Another netizen, Radziah Taris, said: “How about my money?
Over 30 days already, can’t get through by phone.”
“Refund please,” was another comment made by three separate
individuals, Mei Ying, Myra Mohd, and Wesley Kho.
The response came after the airline’s owner and Chief
Executive Officer Ravi Alagendrran announced that its Air Service Licence and
Air Operator’s Certificate had been revoked by the Malaysian Aviation
Commission and the Department of Civil Aviation, effective today.
Meanwhile, later in a press statement, the CEO said that Rayani Air will appeal to the Malaysian
Aviation Commission (Mavcom) and the Department of Civil Aviation (DCA) to give
a second chance for new investors to revive and manage the airlines.
He added that they are in the midst of negotiations with
potential investors looking to acquire equities in the shariah-compliant
airline.
“The qualified and strong management team of the new
investors would revive and manage the airline much better than us.”
Ravi stressed the importance of reviving the troubled
airline, noting that it was for the good of its current employees, customers,
stakeholders and the local civil aviation industry.
“The revival of Rayani Air is vital to resolve the
consequence of its financial illness such as employees’ salaries, ticket
refunds and other liabilities,” he said.
Netizens, however, were upset and unsympathetic, as expressed by
Khurshed Kayumov.
“Next time, please come back with improvement by all means!
You not only disappointed the customers through your service, but also bring
not good name to Islam.”
Nurul Hakeem laughed off the statement which she said had
simply pinned the blame on other parties, except the airline’s management
itself.
“You are not a failure until you start blaming others for
your mistakes. Haha never failed to blame others. Hebat (great). Kudos to
yourself. Thanks for destroying all the hard work”
Rayani Air was launched in December 2015 with two Boeing
737-400s. Its selling factor was the adherence to Islamic law, which included
the rule of having its Muslim flight crew donning hijab while the non-Muslim
crew were forbidden from wearing revealing clothing on board.
The carrier’s licence to operate, however, was suspended in
April after increasing criticisms due to last-minute delays and flight
cancellations as its pilots launched a strike for their unpaid salaries.
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